GOT ANY QUESTIONS?
Look for answers for your questions here. Can't find your question? Send a message!
How long will my order be shipped?
All orders will be shipped out within 1-2 business day!
Custom orders will take longer period to process and make.
Please message us with any questions or details regarding your shipping.
Can I return my item?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How can i get a refund or return my item?
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
What if I receive a damaged item?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
What items can we return?
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and face masks. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Can we change the item we bought?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How long is the refund process?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.